We try our utmost to package your items well so it arrives with you the way you would expect. Sadly sometimes things can go wrong in transit and items may arrive damaged. In the event of this happening please email us at firstname.lastname@example.org along with an image of your faulty item and we will advise how best we can assist you.
We can all be indecisive from time to time – if you change your mind about an item just make sure you contact us within 7 days and return it to us within 30 days in the original packaging and in a re-saleable condition.
Please enclose all paperwork with your returned item so we can process your refund as quickly and efficiently as possible
We will process your refund directly to your debit /credit card or Paypal account within 30 days at the very latest, subject to the above terms & conditions.
All personalised items/paintings are not refundable due to their personal nature.